ABSTRACT
This paper examines how firms have transformed and executed IT-enabled remote work initiatives during the COVID-19 pandemic. After examining archival data on a sample of 100 firms in Spain, we discover three types of IT-enabled remote work firm's strategies: leader, agile, and survival. Leader companies have a competitive advantage over agile companies, which in turn have a competitive advantage over survival organizations. We find that firm size was crucial to executing remote work firm's initiatives as a leader or survival. The industry significantly affected the implementation of remote work firm's initiatives during the three pivotal periods in the telecommunications industry. © 2023
ABSTRACT
While manual analysis of news coverage is difficult and time consuming, methods in natural language processing can be used to uncover otherwise hidden semantics. This work analyses more than 370,000 news articles to explore connections and trends in business decisions and their financial impact during the COVID-19 pandemic. Topic modelling, sentiment analysis and named entity recognition methods are used to identify connections between the articles and the financial performance of selected companies or industries. This report sets out the results of the individual natural language processing methods and the resulting analysis with financial data. Interesting contrasting topics in the media can be filtered out that are associated with the companies with the highest or lowest positive sentiment. This information could be useful to companies to gain an understanding of topics that are currently treated favourably or unfavourably by the media and hence assist with communication strategies and competitive intelligence. © 2022 IEEE.
ABSTRACT
Business performance has increased dramatically owing to the increase use of multichannel services in global markets posed by COVID-19 pandemic new normal. The viability of commercial airports depends on strong business models that integrates multichannel services such as digital services, cloud services and big data analytics services to its building blocks. This paper examines how multichannel services and big data analytics services can be used to optimize and enhance airport business building blocks to its business models to increase airports' revenue and business value. A case study was conducted to analyze PNG's airport authority's (National Airports Corporation (NAC) existing business models in comparison to the Osterwalder's business model building blocks. A sustainable business model was proposed that integrates digital and web-based technologies to boost the model's commercial and operational viability. © 2022 ACM.
ABSTRACT
Multi-establishment firms (MEFs) rely on digitized processes enabled by advanced IT infrastructure;however, environmental dynamism is a major influence on their operations. Environmental dynamism threatens the efficacy of current operations, requiring firms to evolve their processes. Firms’ IT infrastructure may catalyze or hinder their endeavors and performance as they respond to environmental dynamics. Little previous research has examined which IT infrastructure types are high-performing and whether their effects vary across environments. We investigate the impacts of IT infrastructure, examining microlevel implementation—the constitution of technical and human assets—across the establishments of a multi-establishment firm (MEF). Specifically, we use the notion of a dominant IT infrastructure to unravel the heterogeneity of IT infrastructure across establishments. We explore dominant IT infrastructures—technology, human, or both—and assess their impacts across environmental conditions. To test our hypotheses, we used a panel dataset from 2007 to 2009 comprising 355 unique firms. Our findings reveal that the impact of establishment-level IT infrastructure types on MEF performance is contingent on environmental dynamism. A technology-dominant IT infrastructure leads to greater MEF performance in less dynamic environments, while a human-dominant IT infrastructure leads to greater MEF performance in more dynamic environments. The MEF performance is enhanced through a combination of technology- and human-dominant IT infrastructures in more dynamic environments. We conclude by discussing the theoretical insights and managerial implications of our findings.
ABSTRACT
This article builds upon the dynamic capabilities view and argues that firms that developed their dynamic capabilities using enterprise architecture (EA) are better equipped to cope with the COVID-19 shock. An online survey collected data from 414 senior practitioners, business and IT managers, and executives. The study's research model containing three hypotheses was assessed by applying Partial Least Squares (PLS) structural equation modeling (SEM), PLS-SEM. Outcomes point out that dynamic capabilities driven by EA enhance the firm's digital dynamic capability and, therefore, the competencies to manage digital technologies. This capability subsequently enhances the firms' operational digital ambidexterity. Also, outcomes show that operational digital ambidexterity significantly impacts business value. This study advances our knowledge and insights on developing EA-driven dynamic capabilities under COVID-19 and unfolds key areas where decision-makers should invest in enhancing business value.
ABSTRACT
This article uses economic value added (EVA) to determine the performance of Ecuadorian communication and information companies in the year 2020. Being a COVID-19 pandemic year, the sector's performance has not been as expected. It has been studied which variables are influential in the EVA. The results determined that earnings before interest and taxes (BAIT) and net operating profit after tax (NOPAT) had a positive impact on EVA, while weighted average cost of capital (WACC) and return on invested capital (ROIC) were not significant for EVA performance. Company management should design actions that contribute to wealth generation taking into account the level of post-pandemic risk. © 2022 IEEE Computer Society. All rights reserved.
ABSTRACT
Purpose: Smart-work has been attracting more attention since the COVID-19 outbreak hit the world in 2020. Smart-working practices do not always run smoothly despite the necessary infrastructure being in place. Taking the quality-value-loyalty chain and information system continuance model as the basis, this study aims to identify how “smart-work support service” leads to employees’ continuance intention toward smart-work. In this study, the smart-work support service refers to the infrastructure making smart-work possible and services needed to support smart-work. Design/methodology/approach: Using data collected from a survey of 406 employees working in Korea, this study verifies the components of smart-work support service quality and dimensions of perceived value through partial least squares analysis and then tests the proposed conceptual model using structural equation modeling. Findings: The results verified that the quality of smart-work support service consists of eight attributes while dividing the perceived value of smart-work into three dimensions and further revealed that the service quality influences the intention to continue smart-working by way of perceived value and satisfaction. Originality/value: This study sought to explore the relationship among service quality, perceived value and satisfaction by clearly conceptualizing and measuring them in the context of smart-work, thereby ultimately understanding the impact they have on the intention to continue smart-work. © 2022, Emerald Publishing Limited.
ABSTRACT
The recent COVID-19 pandemic has clearly shown how agricultural foods and e-commerce initiatives are critical for many organizations, regions, and countries worldwide. Despite this vital importance, prior IS research on the business value of IT has not paid enough attention to the potential specificities of the agribusinesses. This study examines the impact of e-commerce capability on business agility in agribusinesses. Using a sample of Chinese agriculture firms, we find that: 1) The e-commerce capability of agribusinesses enables two types of business agility: market capitalizing agility and operational adjustment agility, and 2) while environmental complexity positively moderates the effects of e-commerce capability on the market capitalizing agility and operational adjustment agility, environmental dynamism does not. This study contributes to the IS research on the business value of IT by providing an eloquent theoretical explanation and empirical evidence on how e-commerce capability help agricultural firms to thrive through complexity by enabling market capitalizing agility (strategic focus) and operational adjustment agility (operational focus).